Performance Series FAQs

No professional installation is required. Simply remove the protective bags from both combination True HEPA/Carbon filters, plug in the air purifier and set up the SensorPod where preferred.

The Z-7000 services a larger room size and has a larger CADR compared to the Z-6000.

The Z-6000 is recommended for spaces up to 1,750 sq ft at 2 air changes per hour (ACH). The Z-7000 is recommended for spaces up to 2,000 sq ft at 2 air changes per hour (ACH).*

*AHAM uses 4.84 ACH to calculate CADR therefore AHAM values are slightly different.

Yes, at purchase, Z-6000 and Z-7000 Air Purifiers include 1 set of combination True HEPA/Carbon filters for each side of the air purifier.

Yes, multiple Performance Series Air Purifiers can be used in the same home or building. TruSens Air Purifiers are factory paired with SensorPod™ and designed to not interfere with one another.

The numbers and colours indicate the air quality reading, taken by the Remote SensorPod, in the room where the air purifier is located. Readings between 0-50 will illuminate Blue, indicating Good air quality. Readings between 50-100 will illuminate Yellow, indicating Moderate air quality. Readings between 100-500 will illuminate Red, indicating Poor air quality.

The carbon filters utilize extruded activated carbon (EAC) pellets derived from coconut shells. Arranged in a honeycomb cell pattern, the carbon layer has been designed to capture VOCs.

Yes, the Performance Series Air Purifiers contain "True HEPA" filters, capable of capturing 99.97% of particles at 0.3 microns.

Check that the power cord is connected securely to both the wall outlet and the air purifier. Check if there is a power outage in the outlet by trying a nearby light or device, or by trying a working device in the same outlet. Check that the filters and filter covers are fitted properly into the filter chamber.

The air purifier's replacement indicators will notify you when it is time to replace the combination True HEPA/Carbon filters. Plan on replacing the filters every 12 months.

The exterior of the air purifier can be wiped down with a dampened cloth to remove any accumulated dust.

To reset the Filter Reset indicator, hold the Filter Reset button for 3 seconds. Once you hear the chime, the Carbon and HEPA lights will turn off and the Filter Reset button will return to white.

Yes, you can change the filter before the purifier tells you they need to be replaced. If you replace the filters early, hold the Filter Reset button for 10 seconds until you hear a chime. This lets the purifier know that you replaced the filter early and will proactively reset the filter indicators.

The pre-filter captures larger particles and preserves the efficiency of the other filters, so we recommend that you visually inspect the pre-filters every month and wash as needed.

The UV-C LEDs are designed to last for the entire life of the product saving time and money and eliminating the need for replacement bulbs.

Yes, TruSens Air Purifiers are designed to operate all day and you will find the most optimal performance if the air purifier is on throughout the day. The air purifier is equipped with replacement indicators that will notify you when it is time to replace the combination True HEPA/Carbon filters. Plan on replacing the filters every 12 months – dependent on your usage patterns.

The SensorPod™ provides real-time room air quality monitoring and automatically adjusts the fan speed of the paired air purifier based the concentration of pollutants detected. The SensorPod™ evaluates the condition of the air by measuring the concentration of airborne particulate matter (0.3-10µm in size) and volatile organic compounds (VOCs).

The SensorPod™ evaluates the condition of the air by measuring the concentration of airborne particulate matter (0.3-10µm in size) and volatile organic compounds (VOCs).

Both the Z-6000 and Z-7000 can be used without the SensorPod™, but will only operate in Manual Mode and not display an AQI reading if the SensorPod is not connected. If you'd like to run the purifier in Auto Mode, you will need to use the SensorPod.

Up to 49 ft (15m). For optimal results, place the SensorPod™ on a tabletop or counter across the room, but within line of sight of the air purifier.

Anywhere you want to measure the air quality within the room. For optimal results, place the SensorPod™ up to 49ft (15m) away from the air purifier on a counter or table, within line of sight of the purifier. In Auto Mode, the purifier will work to distribute clean air until the SensorPod reads an acceptable level of air quality.

Make sure the SensorPod™ and the air purifier are in the same room and try to move the SensorPod closer to the air purifier.

TruSens Air Purifiers are factory paired with SensorPod™ and designed to not interfere with one another.

If the communication between the SensorPod™ and the air purifier is interrupted, you will notice that the radio signal on the air purifier blinks.

Yes, in the rare occasion that the air purifier and SensorPod™ are not able to connect you can override the factory pairing and pair them again. Unplug any other SensorPod™ and air purifiers you own and follow the pairing instructions found in the Z-6000/Z-7000 owner's manual.

The TRU-BEAM™ UV-C LED system provides exceptional coverage of the HEPA filter using an engineered array of custom-designed optical reflectors and UV-C LEDs, killing bacteria and viruses trapped in the filter. ​

TruSens Air Purifiers include a UV-C type ultraviolet light to reduce the growth of microbes trapped in the filter. The UV-C bulb has a peak output of 254 nanometers. All units (Z-1000, Z-2000 and Z-2500, Z-3000 and Z-3500, and Z-6000 and Z-7000) allow you to control if/when you want to run UV.

The UV-C LEDs do not contain mercury.

The air purifier does not contain mercury.

The Performance Series Air Purifiers feature UV-C LEDs that emit light 275 nanometers. Light at this wavelength is not capable of creating ozone.

Yes, both Z-6000 and Z-7000 Air Purifier models include casters that allow users to wheel the air purifier to different locations.

The Performance Series Air Purifiers feature a K-Slot compatible with Kensington Security Locks to help prevent unauthorized movement of the unit.

The Performance Series Air Purifiers feature a K-Slot compatible with Kensington Security Locks to help prevent unauthorized movement of the unit.

Yes, the display can be locked so that the buttons are not functional and can not be engaged. To lock the display, simply hold the Dimmer button (moon icon) for 3 seconds, until you hear a chime and "LC" flashes on the AQI display. The control panel has now been locked. To unlock the controls, simply hold the Dimmer button for 3 seconds until you hear a chime and "LC" will again flash on the AQI display. NOTE: Even in Lock Mode, the Power button will continue to function.

Yes.

Yes.

The Z-6000 has a Noise/Sound Power Level of 39.1 dB(A) on Whisper, 46.0 dB(A) on Speed 1, 50.9 dB(A) on Speed 2, 55.5 dB(A) on Speed 3, 65.6 dB(A) on Turbo. The Z-7000 has a Noise/Sound Power Level of 41.6 dB(A) on Whisper, 48.1 dB(A) on Speed 1, 52.8 dB(A) on Speed 2, 57.4 dB(A) on Speed 3, and 67.4 dB(A) on Turbo.

No, however there are 4 timer settings available (2, 4, 8, 12 hours) that will run your purifier for the set number of hours before powering off.